Troubleshoot installing Office

If your Microsoft 365 product is one of the following, you have a Microsoft 365 for home product. This can be a subscription, or a one-time purchase of Microsoft 365Microsoft Office, or individual Microsoft 365 Microsoft application. These products are usually associated with a personal Microsoft account.

Microsoft 365 subscriptions: The following products include the fully installed Microsoft 365 applications.

  Microsoft 365 Family   Microsoft 365 Personal

Office 2021, Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.

  Office Home & Student   Office Home & Business   Office Professional

Stand-alone Office 2021, Office 2019, 2016, or 2013 apps available as one-time purchases

  Word   Excel   PowerPoint   OneNote*   Outlook   Access   Publisher   Project   Visio

Tip: *The desktop version of OneNote is only available in Microsoft 365, 2021, 2016, and 2013 versions. In Office 2019, OneNote for Windows 10 is the default OneNote experience. See the FAQ.

If your Microsoft 365 product is one of the following, you have a Microsoft 365 for business product. These products are usually associated with a work or school account, and your Microsoft 365 license (if your subscription has one) came from the organization where you work or go to school.  

Microsoft 365 Subscriptions: The following products include the fully installed Microsoft 365 applications.

  Microsoft 365 Apps for business   Microsoft 365 Business Standard

  Office 365 A5

  Microsoft 365 Apps for enterprise   Office 365 Enterprise E3   Office 365 Enterprise E4   Office 365 Enterprise E5

  Microsoft 365 Business Standard (Nonprofit)   Office 365 Nonprofit E3   Office 365 Nonprofit E5

  Office 365 U.S. Government Community G3   Office 365 U.S. Government Community G5

  Project Online Professional   Project Online Premium

  Visio Online Plan 2

Microsoft 365Subscriptions without fully installed Office applications:

Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases, you can still access and use online versions of Office apps in your web browser. See Free Office on the web.

  Microsoft 365 Business Basic   Office 365 Enterprise E1   Office 365 A1   Microsoft 365 Business Basic (Nonprofit)   Office 365 Nonprofit E1   Office 365 U.S. Government G1   Project Online Essentials   Visio Online Plan 1

Volume license versions of Office LTSC 2021, Office 2019, Office 2016, or Office 2013

  Office Professional Plus